Why finance is deploying natural language processing Leave a comment

Armed with this information, firms can gain valuable insights into customer behavior, optimize customer experience, and even predict future actions and purchases. NLP algorithms can take the pressure on the fraud detection department, partially automating the process of reviewing loan applications. With its help, the banks can identify the relevant information in the provided documents. Depending on the case, it may be account activity history, credit history, loan transaction details, income, etc.

NLP in financial services

This capability can help firms continuously improve the existing decision-making algorithms and develop new ones. Finally, in the posttrade phase, NLP/G engines can generate portfolio commentaries from performance data on demand in seconds, instead of requiring days of manual effort each time. NLP has specific financial applications such as credit risk assessment, auditing and bookkeeping, sentiment analysis, and portfolio selection. Below are a few examples of how NLP predictions are transforming the financial services sector. Finance and banking industry uses NLP for a variety of purposes like improved decision making, automation, data enrichment, etc. NLP in finance automates the manual processes of turning unstructured data into a more usable form.


NLP allows financial professionals to focus, identify, and visualise anomalies in their daily transactions. With the right technology, you spend less time and effort identifying transaction irregularities and their causes. According to a report, 70% of US respondents support digital banking as it has become the primary way to access accounts. It indicates NLP implementation is critical for financial institutions to be successful and competitive in the coming future. If the system is not able to discern the bias and only analyzes information based on its design, how can financial institutions explain rejection to clients?

NLP in financial services

The financial services sector consists of volumes of information that pose challenges when reviewing transactions. Natural language processing is making the process easy through information filtering that helps financial analysts to access the right information. The company offers a software called The LenddoScore, which they claim can help banks and financial institutions assess an individual’s creditworthiness using NLP and machine learning. Refinitiv Labs leverages natural language processing (NLP) to optimize data curation, enrich unstructured content, and improve content workflows and data management. Financial NLP aids in analyzing historical data, regulatory documents, and market sentiment to identify potential risks.

AI Applications

Companies could also identify opportunities to integrate AI into varied user life cycle activities. While working on such initiatives, it is important to also assign AI integration targets and collect user feedback proactively. That said, what differentiated frontrunners (figure 7) is the fact that more leading respondents are measuring and tracking metrics pertaining to revenue enhancement (60 percent) and customer experience (47 percent) for their AI projects. This approach helped frontrunners look at innovative ways to utilize AI for achieving diverse business opportunities, which has started to bear fruit. Many companies have already started implementing intelligent solutions such as advanced analytics, process automation, robo advisors, and self-learning programs. But a lot more is yet to come as technologies evolve, democratize, and are put to innovative uses.

NLP in financial services

Financial institutions can offer personalized investment strategies and financial planning by understanding individual preferences and goals. To convert the possible benefits of NLP/G adoption into reality, investment managers may benefit from reexamining their strategic vision and talent approach. There is a long adoption curve ahead, and firms may help drive initial adoption by balancing short- and long-term objectives.

Classification of Financial Documents

It is no surprise, then, that one in two respondents were looking to achieve cost savings or productivity gains from their AI investments. Indeed, in addition to more qualitative goals, AI solutions are often meant to automate labor-intensive tasks and help improve productivity. Thus, cost saving is definitely a core opportunity for companies setting expectations and measuring results for AI initiatives. ​Financial services are entering the artificial intelligence arena and are at varying stages of incorporating it into their long-term organizational strategies. The Refinitiv Labs team sanitised the corpus to keep only English language articles with specific Reuters topic codes, such as those for company news, corporate events, and economic news. “It’s actually pretty feasible now to do cutting-edge, state-of-the-art NLP in finance, or any domain, without a PhD in machine learning,” said Shulman, whose own PhD from Harvard, like Kucsko’s, is in physics.

  • Since a wrong decision could have heavy cost for a financial institution, they have been one of the early adopters of big data.
  • Another area of NLP is sentiment analysis, which can extract the subjective meaning from text sufficiently well to be able to determine its attitude, or sentiment.
  • Since 1993 it has worked with 360+ UK banks and finance houses and 400 more worldwide.
  • The good news here is that more than half of each financial services respondent segment are already undertaking training for employees to use AI in their jobs.
  • Fraud management is the first advantage of using NLP in financial services where banks monitor suspicious financial transactions and develop tools for addressing this problem.
  • Practical examples of NLP in financial services include speech recognition and intent parsing used by voice assistants and chatbots in customer services, and information retrieval and sentiment analysis of corporate documents and news feeds.
  • This article looks at some of the benefits of applying NLP in financial services, as well as practical use cases, including Refinitiv Labs projects described to me by Kelvin Rocha, Lead Data Scientist at Refinitiv Labs.

While the potential of https://www.globalcloudteam.com/ is immense, integrating it into existing systems presents its own set of challenges. For one, NLP algorithms require high-quality, labelled data for training, which may not always be readily available. Also, the dynamic nature of language, with its evolving slang, metaphors, and cultural nuances, can pose a challenge for NLP systems. One of the most innovative applications of NLP is the best AI prompts, showcasing the transformative power of NLP in the creative field. Now, let’s see how this technology is making waves in the financial services industry. If you think an NLP application could help you reach your business goals or improve the results in a particular field,
let’s talk!

Financial Q&A

It is important, however, to realize that we are still in the early stages of AI transformation of financial services, and therefore, organizations would likely benefit by taking a long-term view. From the survey, we found three distinctive traits that appear to separate frontrunners from the rest. As the amount of textual data increases, natural language processing is becoming a strategic tool for financial analysis.

NLP in financial services

Today, we are witnessing another revolution, one catalyzed by a blend of finance and technology, or ‘Fintech’. At the heart of this revolution, we find Natural Language Processing (NLP), a subsection of artificial intelligence, revolutionizing the way we approach financial services. This blog post delves into the fascinating ways in which NLP enhances compliance and fraud detection in the financial industry. The finance and insurance companies, for which processing tons of documents every day is daily bread, use it to reduce the amount of mundane work prone to human error. It streamlines processing applications, but also has a great impact on the quality of customer service.

Best Natural Language Processing In Finance Use Cases And Applications

In today’s fast and complex ecosystem, it is difficult to manage financial information. It is because privacy is important as the data is highly confidential and sensitive. It adds context to the unstructured data and makes it more searchable and actionable. NLP can significantly reduce the burden of manual document review for compliance officers.

Nuance Communications claims users can integrate their document finance solution into existing workflows without disrupting existing processes. The software uses natural language processing to automatically read and understand documents that involve loan or mortgage processing. natural language processing in action Businesses can use their historical documentation records to train Nuance’s NLP solution. Then, the Nuance Document Finance Solution uses NLP to comb through several thousands of these documents to extract and summarize the most relevant information from them.

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As investment management firms set out to digitally transform their operations, leaders will likely increasingly look to AI technologies. It should be encouraging that NLP/G has the potential to play a key role in reimagining the heart of active management—the investment decision process. Assume you have the audio and video data from the last decade of quarterly earnings calls of a particular industry’s leading firms. NLP can find patterns in the word choice, tone, and facial expressions; then it can create themes and scores based on the relationships among the data elements for each company.

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